Billing FAQ

1. What are the differences between the various cPanel SEO packages? 

Check out the full comparison of all cPanel SEO plans here.

2. How do I upgrade my trial to a paid plan?

You can upgrade your trial plan either directly within the product or within the cPanel store. 

Through the product: 

1. Log in to your cPanel SEO account.
2. From the main product dashboard, navigate to the top right, click your profile avatar and select “Subscription Info” from the drop-down.
3. On the Subscription Info interface, click the “Manage Subscriptions” button, which will direct you to the Manage Licenses page within the cPanel Store.
4. Utilize the drop-down to select 'upgrade.' 
5. Select your desired upgraded product from the offerings.
6. Your selection will then be added to your cart.
7. Continue with the check-out process; next time you visit the Manage License interface, you will notice your new plan reflected.
   
   

3. What is the difference between the trial and full version of cPanel SEO?

All customers using a trial of cPanel SEO have the same features, functionalities, and permission as those using the cPanel SEO Starter product. The trial period automatically ends after 15 days; if you decide to continue use of the cPanel SEO product, please upgrade during or after your trial period.

Through the cPanel store:

1. Within your cPanel ID account, navigate to the Manage Licenses interface.
2. Utilize the drop-down to select 'upgrade.' 
3. Select your desired upgraded product from the offerings.
4. Your selection will then be added to your cart.
5. Continue with the check-out process; next time you visit the Manage License interface, you will notice your new plan reflected.
   
   

4. How do I switch from a monthly plan to a yearly plan?

You can upgrade from a monthly to a yearly plan either in the product or within the cPanel store. 

Through the product: 

1. Log in to your cPanel SEO account. 
2. From the main product dashboard, navigate to the top right, click your profile avatar and select “Subscription Info” from the drop-down. 
3. On the Subscription Info interface, click the “Manage Subscriptions” button, which will direct you to the Manage Licenses page within the cPanel Store.
4. Utilize the drop-down to select 'upgrade.' 
5. Select your desired upgraded product from the offerings.
6. Your selection will then be added to your car.t
7. Continue with the check-out process; next time you visit the Manage License interface, you will notice your new plan reflected.
1. The prorated value of your current license's billing period will be applied as a credit to your upgrade.

Through the cPanel store:

1. Within your cPanel ID account, navigate to the Manage Licenses interface.
2. Utilize the drop-down to select 'upgrade.' 
3. Select your desired upgraded product from the offerings.
4. Your selection will then be added to your cart.
5. Continue with the check-out process; next time you visit the Manage License interface, you will notice your new plan reflected.
1. The prorated value of your current license's billing period will be applied as a credit to your upgrade.

5. Can I switch between monthly and yearly subscriptions?

Currently, we are only offering the option to upgrade from a monthly to a yearly subscription. The ability to downgrade from yearly to monthly is not currently available, but is being developed.

6. How much will I be charged if I upgrade my product that already has an active subscription?

The amount of time remaining on your current product subscription will be monetarily prorated and added towards the balance of the upgrade. If you are paying $20 per month with a billing period on the 1st of each month and you upgrade to a $40 on the 15th of the month, you will receive a $10 credit from your current subscription that will automatically apply towards your new $40 subscription.

7. How are package terms handled during an upgrade from monthly to yearly subscription?

Both yearly plans will utilize the same term meaning if you purchased and used the yearly Starter plan for 1 month and then decided to upgrade to a yearly Professional plan, you would have 11 months remaining within your plan. This will also be reflected in the purchase process as a prorated price during the upgrade (also see question 6).

8. How do I update my payment method?

Your payment methods can be managed at https://store.cpanel.net/my/payment-methods/.

9. What is the refund policy?

Please see the current Pricing & Term Agreement section on Refunds for the latest information on our refund policy.

For additional questions or support, please reach out to support@cpanelseo.com.